How can I reserve a seat?
Steps to Select a Seat in Advance:
- During Booking Process: After choosing your flight and filling in passenger details, go to the next page.
- Find Seat Preference: Look for and select the "Seat Preference" option.
- Assign Seat to Passenger: Choose the passenger for whom you are selecting a seat.
- Select Seat: Choose your preferred seat.
- Check Price: The price of the selected seat will be shown.
- Submit Selection: Tap "Submit" to add the seat price to your booking total.
- Proceed to Payment: Complete the payment process.
Note:
- Once you submit your booking with a selected seat, it cannot be canceled.
- Your seat details will appear on your e-ticket and invoice after payment is confirmed.
If You Don’t Reserve a Seat:
- You will be allocated a random seat either during check-in or at the boarding gate.
How to Select a Seat After Booking:
- Visit Help Center: Access the Help Center form on our website.
- Submit Request: Click "Mail Us Your Request."
- Choose Special Request: Select "Special Request" and then "Add Seat Selection."
- Provide Details: Fill in the required information in the form.
- Submit Form: Tap "Submit" and wait for our support team to get in touch.
Note:
- Some flights require children and adults with infants to check in at the airport counter rather than online.
Refund Policy for Paid Seats:
- Refunds are not available for paid seats. If you cancel your flight, the paid seat will not be refunded.
How can I reserve a meal?
How to Purchase a Meal for Your Flight:
- During Booking: Look for the "Meal Add-ons" option if the airline offers this service.
- Select Meal: In the add-ons section, choose "Meal Selection."
- Assign to Passenger: Pick the passenger(s) you want to add a meal for.
- Choose Meal: Select your preferred meal from the available menu. Note that you can order a meal for each passenger in your booking.
- Review Cost: The price for the selected meal will be displayed.
- Submit: Tap "Submit" to add the meal cost to your total booking price.
- Continue to Payment: Proceed to payment and complete the transaction.
Important Information:
- Meals cannot be selected for infant passengers.
- Only meals from the available menu can be chosen.
- If no meal is selected during booking, you can manage your booking on the airline's website at least 24 hours before departure to add meals.
Adding Add-Ons Post Booking:
- Access Help Center: Visit our Help Center form.
- Request Form: Choose "Mail Us Your Request."
- Special Request: Select "Special Request" and then "Add Meal."
- Complete Form: Fill out the form with the necessary details.
- Submit: Tap "Submit" and wait for our support team to contact you within 24 hours.
Purchasing a Meal Onboard:
- You can buy a meal during your flight, but availability is limited. To ensure you get your preferred meal, we recommend pre-ordering during the booking process.
Meal Refund Policy:
- Refunds are not available for meal purchases. If you cancel or reschedule your flight, your meal will not be transferred to the new flight, and no refund will be issued.
I need to add my wheelchair and another special request, how can I arrange this?
You can request wheelchair assistance during the booking process if the airline offers this service. It's recommended to pre-book wheelchairs to avoid last-minute delays and potential unavailability.
Steps to Request Wheelchair Assistance:
- During Booking: Select "Special Assistance" in the add-ons section.
- Passenger Selection: Choose the passenger needing assistance.
- Request Selection: Select your preferred assistance option from the menu.
- Review Cost: The price for the selected assistance will be displayed.
- Submit: Tap "Submit" to add the request to your total booking price.
- Continue to Payment: Proceed to payment and complete the transaction.
- Confirmation: Once payment is verified, details of your request will be available on your e-ticket and invoice.
Requesting Wheelchair After Booking:
- Access Help Center: Go to the Help Center form on our website.
- Send Request: Click on "Mail Us Your Request."
- Special Request: Select "Special Request" and then choose "Add Wheelchair."
- Provide Details: Fill out the required information in the form.
- Submit Form: Tap "Submit" and wait for our support team to reach out to you.