How can we help you?

You will receive your e-ticket as soon as your reservation with the airlines is completed and it will be sent to you via email.
It is possible that the confirmation email along with your e-ticket and receipt ends up in your spam filter (it is in the spam folder tab in your registered email). Please try to check in there.

For credit card as your payment method, we suggest you try to use another cards.
After change and still unable to pay by using your card, you may change your payment method to bank transfer or other payment method available.
In case you have checked and found deduction in your account, please submit through our form (Click Here) and our team will give you further assistance.

If you already get a booking itinerary / ticket, it means that you have also received the payment receipt from us.
The payment receipt always sent along with the ticket and email confirmation. This payment receipt shows the full amount paid and it is only in the form of invoice.
You can get your payment receipt by resending your confirmation email to your email any time via "Orders" in our website.

There are 10 payment methods that you can choose to complete your payment on Airpaz.com, such as:

• Credit card
• Bank Transfer
• Debit Card
• Over The Counter
• E wallet
• Internet Banking
• ATM
• QR Pay
• Pay At Hotel
• Pay Later

Please double-check your transaction receipt or payment slip and check your bank statement whether it is already deducted or not.

Please contact your bank to double confirm. If it's confirmed that your payment is already deducted to Airpaz sucessfully, please submit your complaint to our form (Click here).
Our team will help you to check your payment and will inform you back as soon as possible.
Once we receive your form, our team will help you to check your payment and inform you back. Most of the time we will need your payment receipt.

*Remember always save your payment receipt.

To check your payment status, please manage your booking, please follow the steps below :

1. Open our website www.airpaz.com
2. Choose "Orders" menu
3. Input your Airpaz code and email
4. Click Search
5. Scroll down and find your latest Payment Status

For Member, you must login first to Manage your Order.