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Every ticket has its own conditions, especially when it comes to change a flight date. You can find the exact conditions for your flight when you search your flight. If there is a word "Reschedule" stated in the flight detail, it means you are able to change your flight.

Please note, it is also possible that your ticket is not allowed to be changed.

You can send us a request to change your flight date/ reschedule through the 'Change Flight’ menu in 'Orders' in our website.

Here are the detailed instruction for change flight/ reschedule request:

1. Visit our website and click on 'Orders’ , then input with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose the option 'Change flight’ and follow the steps.

For Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Order’, then input with your Airpaz code
2. Click on ‘Search’
3. Choose the option 'Change flight’ and follow the steps.

In case you need to change your flight route, you need to make sure that your flight is eligible for rerouting.

Please refer to the Terms & Conditions for each airline for the rerouting option.

If the option for rerouting is available, go "Orders" in our website to manage your booking and choose the changes you desire.

You only need to cover the difference in price and the corresponding fee for the changes.

However if your flight time is near, usually you cannot make the changes anymore and if you already did online check-in before, no re-routing allowed.

Every ticket has its own conditions when it comes to cancellation. You can find the exact conditions for your flight in your flight booking itinerary email.

*Please note:

It is also possible that your ticket cannot be cancelled. In that case, you will not receive any refund.

If you're sure you want to cancel your ticket, please send us a cancellation request in the ‘Cancellation’ option in 'Orders' menu at our website. Then, please follow the instructions below:

1. Visit our website and click on 'Orders’, then input with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose option ‘Cancellation’ and fill in the form.

If you are a Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Orders’ with your Airpaz code 
2. Click on ‘Search’
3. Choose option ‘Cancellation’ and fill in the form

*Please note:

This is only a cancellation request, your booking is not cancelled yet!

Unfortunately, no airlines allow this request even for any reason. An e-ticket is non-transferable, it is personal.

Please send us a correction name request through our form and make sure you select 'Change Traveler Data’ in 'Orders' menu in our website.

Here is the instruction:

1. Visit Our website and click on 'Orders’ then insert with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose the option 'Change Traveler Data and follow the steps.

If you are a Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Orders’ with your Airpaz code
2. Click on ‘Search’
3. Choose the option 'Change Traveler Data and follow the steps.

*Please notice:

Changing a flight ticket usually requiring additional costs even if you just need to correct a small spelling mistake for your name.

Schedule changes are always made by the airline, not by us. The airline is responsible for the transport of travelers to the destination which was originally purchased by them.

However, airlines have the right to make changes to the flight schedule any time.

Minor schedule change:

You will receive an email from us regarding the schedule change. A minor change on your schedule doesn't require any action. You can use your original e-ticket to travel. You don't need to confirm the schedule change to us.

Major schedule change:

In this case, you will also receive email from us regarding updates on your flight schedule. When a major change on your schedule is made, the airline will need your confirmation and you can contact the airline through the help or support page in their website to confirm.

We strongly recommend you to be at the airport at least 3 hours in advance to do counter check-in or check-in online days prior to your departure date (Check-in online may not be available for some airlines).

Reschedule/Change/Cancel by the airline may also occur even after online check-in.

Depending on the airline's policy, you may have options to cancel or reschedule your flight, though some changes may incur fees. It's important to check the airline's rules and conditions. If the delay does not impact your travel plans, you can proceed with your journey based on the updated schedule.

Every ticket has its own conditions when it comes to changing a flight date.

You can find the conditions for your flight by manage your booking or in your booking itinerary email, it is also possible that your ticket cannot be changed.

Please note, all change flight costs will follow airlines rules (including the change and service fee) and the cost of each airline will not be the same. If you proceed to change, we consider you have fully aware and AGREE with the conditions.

To submit a refund or cancellation request:

1. Open the Airpaz Orders page.
2. Find and open the relevant booking.
3. Select the refund or cancellation option from Manage Booking.
4. Choose the reason for your request and provide any required supporting documents.
5. Review the estimated refund information and submit the request.

Eligibility, fees, and the final refund amount depend on the airline or property policy and the reason for the request. For more information, see the Airpaz refund guide.

You can check the status of a flight change or reschedule request from the Airpaz Orders page.

1. Open the relevant booking.
2. Select Manage Booking.
3. Open Manage Booking Status to review the latest update.

Airpaz will also send updates to your registered email address. Flight changes are subject to airline policy, availability, and applicable fees.

You can check the status of a traveler data correction request from the Airpaz Orders page.

1. Open the relevant booking.
2. Select Manage Booking.
3. Open Manage Booking Status to view the latest update.

Updates may also be sent to your registered email address. Traveler data changes are generally limited to minor corrections and remain subject to airline policy.

Fees may apply when requesting a flight refund.

The deductions can include an airline cancellation penalty, a supplier fee, and an Airpaz processing fee. The applicable fees and final refundable amount depend on the airline’s policy, fare conditions, and reason for the refund.

Review the estimated refund details before submitting your request. Some processing or service fees may be non-refundable because they cover services that have already been provided.