No confirmation after completing payment
You will receive your e-ticket promptly via email once your reservation with the airline is successfully completed. This e-ticket serves as your electronic confirmation and proof of purchase for your flight. It includes essential details such as your flight itinerary, passenger information, ticket number, and fare details.
While we strive to ensure smooth email delivery, it is important to note that sometimes the confirmation email, along with your e-ticket and receipt, may mistakenly end up in your email's spam folder. We recommend checking your spam folder. It is possible that the email might have been filtered and stored there. By taking a quick look in your spam folder, you can ensure that you don't miss any important communication regarding your flight.
In the event that you still cannot find the confirmation email or if you have any concerns, please don't hesitate to reach out to our customer support team. We are available 24/7 to assist you and can resend the confirmation email if needed. Ensuring that you have access to your e-ticket and receipt is vital for a smooth travel experience, so please do not hesitate to contact us for any assistance regarding your booking.
Payment status failed, but money already deducted
Please double-check your transaction receipt or payment slip and check your bank statement whether it is already deducted or not.
Please contact your bank to double confirm. If it's confirmed that your payment is already deducted to Airpaz sucessfully, please submit your complaint to our form (Click here).
Our team will help you to check your payment and will inform you back as soon as possible.
Once we receive your form, our team will help you to check your payment and inform you back. Most of the time we will need your payment receipt.
*Remember always save your payment receipt.
Payment failed multiple times, what to do?
For credit card as your payment method, we suggest you try to use another cards.
After change and still unable to pay by using your card, you may change your payment method to bank transfer or other payment method available.
In case you have checked and found deduction in your account, please submit through our form (Click Here) and our team will give you further assistance.