Cabin Baggage
Free Cabin Baggage allowance 7kg
Online Check-in
Available for Online Check-in
Check-in Before Departure
Starting from 180 minutes
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Citilink Informations sur les vols



Citilink
Introduction
The domestic route fare also includes checked baggage allowance of 15 kgHow to Book
1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger and contact details on the booking page. 5. Complete your payment through the selected payment method. 6. Get your Citilink flight e-ticket in the My Booking page, or in your email.How to Pay
The payment for your Citilink ticket booking on Airpaz.com can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.Company Profile
The routes served by Citilink are mostly located in Indonesia from Jakarta, Denpasar, Bandung, Malang, Medan, Padang, etc. However, there are two international destinations launched between 2017 and 2018 to Dili in East Timor and Penang in Malaysia. The Indonesian airline is supported by 50 Airbus A320 aircrafts with the capacity of 180 passengers. It also owns 5 Airbus A320NEO, which is the first to be operated in Indonesia. The airline code for Citilink Indonesia is QG, while its ICAO designation is CTV. As a proof of its service, Citilink is actually the first low cost carrier (LCC) in Asia that gets a rating of 4 stars by Skytrax. Citilink’s main airline hub is at the Juanda Airport in Surabaya, although they do have offices all over Indonesia as well. In Jakarta, its office is located in Citicon Tower Fl.14, Jl. S Parman Kav. 72 Slipi, West Jakarta. The office is open Monday to Saturday, only closing on Sundays. Citilink also has a membership arrangement, where passengers can collect Supergreen Miles according to the frequency of their flight. And being a subsidiary of Garuda Indonesia, the member’s Citilink Miles are interchangeable with Garuda Indonesia’s GarudaMiles. This allows both airlines to reward their loyal passengers by giving benefits from discount to preferred seating arrangement, to access to exclusive airport lounges.History
Citilink was established in 2001 as a Strategic Business Unit of Garuda Indonesia to cater to Indonesian budget travelers. At first, it only served routes that are not served by Garuda Indonesia such as Yogyakarta, Balikpapan, and Tarakan. The destination number increased to 10 destinations in 2004. It was temporarily suspended in 2008, before being relaunched in 2009. At the time of its relaunching, Citilink’s ownership was divided between two shareholders; PT Garuda Indonesia (Persero) Tbk with 67% and PT Aerowisata with 33%. Since 2011, its flight was managed by the Garuda Indonesia Strategic Business Unit and operated under Garuda’s AOC and used their flight number. However, that changed in 2012 when PT Citilink Indonesia started operating independently with IATA flight code “QG”, ICAO Designation “CTV” and call sign “Supergreen”. Around that time, there is also a shift with the share. In 2012, Garuda Indonesia owns 94.3% of the share, while Aerowisata owns the other 5.7%.Flight Attendant
Fleet
| Type | Quantity |
|---|---|
| Airbus A320-200 | 39 |
| Airbus A320neo | 10 |
| Airbus A330-900 | 2 |
| ATR 72-600 | 7 |
| Boeing 737-500 | 1 |
Live Chat
Baggage
Cabin Baggage
For the initial tariff paid to the airline, passengers are allowed to bring one main hand luggage and a small object that accumulates to the 7kg cabin baggage allowance. For passengers who travel with toddler, you will also be allowed to bring foods for the toddlers on board. If the toddler is also booked a chair in the airplane, you may also be allowed to bring a toddler car seat to the cabin. This, however, needs an approval from the Citilink Reservation. Large-sized object (including sports equipment) are allowed on board as long as sufficient space is available, and it will be included as part of the luggage. The maximum length of the large objects depend on the aircraft that you’re boarding; it can be a maximum of 1.58m or 2.77m. For passengers who rely on wheelchairs, the wheelchair can be taken to the aircraft baggage as registered/checked baggage free without charge. This rule also applies to parents who bring a baby stroller. The things that are prohibited on board of the Citilink are nail clippers, nail file, folding knife, scissors, knife or cutting tools, toy weapon, sprays, matches/lighters, equipment, beater, fire arms and ammunitions, electronic cigarettes.Checked Baggage
Citilink Citilink provides 20kg free baggage for flying with airbus aircraft on domestic routes and 10 kg free baggage for flying with ATR 72-600 aircraft on selected domestic routes, but passengers flying international flight do not get checked baggage allowance.Excess Baggage
Passengers can buy their baggage allowance directly at the airport or, for extra convenience, through the website, call center, mobile apps, and ticketing office. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.Inflight Comfort
Inflight Entertainment
Inflight Free Snack
During flights with Citilink free snack/beverage is not available.Meal Order
For in-flight meals, Citilink Cafe offers various foods from Nasi Kapau, Nasi Uduk, Spaghetti Bolognaise and Omelette Ratatouille among other foods. All the menu cost Rp 45,000Privilege Program
Web Check-in
However, this option is only available 48 hours to 2.5 hours before the scheduled departure time of your flight.Airport Check-in
To check-in at the airport, passengers need to arrive around 2 hours before the scheduled departure time. The counter itself is only open 2 hours before the departure time. Same with the luggage checking, the airline’s check-in counter is closed 30 minutes before the flight for domestic destinations, and 1 hour before the flight for international destinations.Kiosk Check-in
Also located in the airport, the only difference of the counter and self check-in is the lack of human interaction (and less time spent) to check-in. To print your boarding pass using one of these machines, you only have to type in your booking code and last name.| Airport | Amount | Location |
|---|---|---|
| Soekarno Hatta International Airport | 2 | Check-in Area |
| Hang Nadim International Airport | 1 | Check-in Area |
| Halim Perdana Kusuma | 2 | Check-in Area |
| El Tari International Airport | 1 | Check-in Area |
| Juanda International Airport | 2 | Check-In Area |
| Sultan Mahmud Badaruddin II International | 1 | Check in Area |
| Sultan Thaha Airport | 1 | Check in Area |
| Fatmawati Soekarnol | 1 | Check in Area |
| Depati Amir Airport | 1 | Check in Area |
| H.A.S. Hanandjoeddin International Airport | 1 | Check in Area |
| Sultan Aji Muhammad Sulaiman Airport | 2 | Check-in Area |
| Ngurah Rai International Airport | 2 | Check-in Area |
| Adisutjipto International Airport | 1 | Check-in Area |
| Syamsudin Noor International Airport | 1 | Check-in Area |
| Sultan Hasanuddin International Airport | 1 | Check-in Area |
App Check-in
For mobile app check-in, the passengers only need to download the Citilink application on their mobile phones. For Android phone owners, you can check the Play Store, while iOS owners can check the App Store for the application. The option to check-in is available in the main menu.
General Condition of Carriage for Passengers and Baggage of Citilink can be read here.
Fare Rules
There are some fare rules that Citilink applies for passengers, for example in seat booking. Depending on which zone you choose to sit on, which ranges from Rp 105,000 to Rp 135,000 per seat. This extra fee also includes snacks, insurance and lounge facilities in the Halim Perdana Kusuma International Airport. If you are thinking of reschedule, you can do it by calling the Citilink Call Center at least 4 hours before the scheduled departure time. The fee for this service is Rp 50,000 plus the price difference of the previous ticket and the new one (if any). However, if you reschedule the ticket by using Citilink’s website, you should do it at least 24 hours before the flight. You will still have to call the call center to finalize the reschedule anyway. You can also change the name of the passenger after paying for the ticket directly at the departure airport, 24 hours before the flight is scheduled. You just have to bring the IDs of the initial passenger and the one who replace them. The administration fee for this service is Rp 300,000 to 500,000. As for refunds, there are various condition where refund can be made. Some of the reasons are if there is problem with the weather, security, technical issues, or natural disaster. Citilink will also only consider refunding if the passenger is sick and can provide documents to prove it, or a close family passed away – also needs to be proven by showing death certificate. For passengers who want to travel with friends and or families, Citilink also provides group booking for a minimum of 10 people for the same flight. To do this, you have to call their contact center. For more information about Fares, Fees, Delay Compensation and Cancellation Compensation for Citilink, please click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.FAQ sur Citilink
Est-ce que Citilink offre une franchise de bagages ?
Oui, Citilink propose une franchise bagages pour les vols Domestique & International. Les détails varient selon le type de billet et la destination. Vous pouvez consulter les informations bagages sur Airpaz lors de la réservation.
Est-ce que Citilink propose l'enregistrement en ligne ?
Oui, Citilink propose l'enregistrement en ligne, vous permettant de vous enregistrer facilement pour votre vol via notre plateforme. Il vous suffit de suivre les instructions fournies sur Airpaz pour finaliser le processus.
Combien de trajets Citilink propose-t-il ?
Citilink propose 114 itinéraires, vous offrant une variété d’options pour votre voyage.
Quelles sont les liaisons intérieures les plus populaires proposées par Citilink ?
vol de Jakarta à Bali Denpasar, vol de Bali Denpasar à Jakarta, vol de Medan à Jakarta sont les routes intérieures les plus populaires proposées par Citilink.
Quelles sont les routes internationales les plus populaires proposées par Citilink ?
vol de Kuala Lumpur à Jakarta, vol de Jakarta à Kuala Lumpur, vol de Singapour à Jakarta sont les routes internationales les plus populaires avec Citilink, choisies par les voyageurs pour leurs séjours à l’étranger et leurs aventures autour du monde.
Quelles sont les destinations de pays les plus populaires proposées par Citilink ?
vol vers Indonésie, vol vers Malaisie, vol vers Singapour sont les destinations pays populaires desservies par Citilink.
Quelles sont les destinations urbaines les plus populaires desservies par Citilink ?
vol vers Jakarta, vol vers Kuala Lumpur, vol vers Singapour sont les destinations urbaines populaires desservies par Citilink.
Quelles sont les destinations aéroportuaires les plus populaires proposées par Citilink ?
vol vers Aéroport international Soekarno-Hatta, vol vers Aéroport international de Kuala Lumpur, vol vers Aéroport de Changi sont les destinations aéroportuaires populaires desservies par Citilink.
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